Business Value Assessment

For organizations that want to get started on the path to an Exceptional User Experience, but do not know where to begin or are looking for an expert opinion, Gemini Systems can help you by leading a Business Value Assessment. Developed by IBM, Business Value Assessment (BVA) is a methodology that allows you to develop a user experience strategy based on the unique needs of your business. Specially trained consultants from Gemini Systems and IBM can help accelerate the process of conducting a Business Value Assessment focused on an Exceptional User Experience.

Social Business Agenda

For organizations that want to get started on the path to becoming a Social Business, but do not know where to begin or are looking for an expert opinion, Gemini Systems can help by leading a Social Business Agenda Engagement. Developed by IBM, Social Business AGENDA helps organizations to create its own personalized Social Business Agenda that addresses the company's culture, trust between management and employees and the organization and its constituencies, engagement behind and outside of the firewall, risk management, and of course, measurement.

Customer Experience

• Engage, sell and support customers faster and more effectively, reduce operational costs by enabling business owners to create and manage the delivery of dynamic content & rich media through multiple channels.
• Increase brand loyalty by creating experiences that feel personalized to each customer; increase sales by dynamically adapting content and offers based upon customer's actions, preferences, and relationships, enable business users to create and capture customer feedback with web based data collection.
• Improve customer loyalty and services and help resolve problems by enabling customers to share ideas and opinions; drive higher value customer interactions via lower cost channels.
• Fine tune the online experience by analyzing customer's interactions, helping to improve conversion rates and engagement; intelligently manage sites, campaigns, and offers by tracking each via integration with supported analytics solutions.
• Improve profits by maximizing cross-sell & up-sell opportunities; capture new leads by easily publishing dynamic, compelling offers and content, grow sales with more engaging and effective content and user experience across all devices.
• Reach and delight existing customers and new prospects across multiple channels; Mobile, web, social sites, kiosks, e-mail.
• Deliver more personalized, relevant, web experiences by linking into back-office applications, cloud-based services, and social sites; aggregate disparate systems into a seamless, cohesive customer experience.

Employee Experience

• Applications, content and key social services combined contextually for each employee across any channel.
• Speed access to the right information and applications securely, in the office or remotely via mobile devices.
• Exchange ideas with, and benefit from, subject matter experts with Profiles and with collaborative tools such as forums, blogs and Files.
• Enable business users to create and manage intranet and web content.
• Reuse existing IT investments, such as legacy enterprise applications, by extending functions to more users.
• Automate paper-based processes, leverage content from within the organization, and help employees do their jobs more quickly.

Social Collaboration

• Faster task execution through quick access to information from an expanded professional network.
• Increased efficiency and effectiveness of business processes using existing skills discovered through your professional network.
• Confident decision making, knowing decisions were vetted by experts across the organization and reflect past experience.
• Innovative products and services developed using the experiences and knowledge of communities of employees, partners, and customers.
• Sustainable competitive advantage created by leveraging innovation from across your value chain and building stronger relationships.

Unified Communications

• Accelerate and improve the quality of decision-making based on real-time information.
• Speed business processes and improve operational effectiveness.
• Reduce travel, telephony, and other collaboration-related expenses.

Mobility

• Increase productivity.
• Provide the optimal experience for customers and colleagues.
• Reduce time-to-market.
• Reduce developments costs.
• Reduce ongoing maintenance efforts.